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FREQUENTLY ASKED QUESTIONS

 

GENERAL

There is a daily amenity fee of $20 per room, per night, plus tax for usage of hotel services and amenities.

Check-in time is 3:00 pm and check-out time is 12:00 pm. Early check-in and late check-out are based on availability and may cost additional fees. Please check with the Front Desk at check-in for availability.

Self-parking is included with the daily amenity fee.

Yes, we have an airport shuttle service that is included with the daily amenity fee and runs from 6:00 am – 10:00 pm.

Yes, luggage storage is available.

We partner with Baby Quip – Gear Rentals for your baby travel needs. Please visit their website to check out options to rent baby/children gear.

Yes, we have rollaway beds, and they are available for an additional $35 per night.

Yes, we can host groups at Maui Beach Hotel, please visit our Groups & Events page for more information.

The Maui Kahului Airport (OGG) is the closest airport to our resort, located just 2 miles away.

Yes there is an elevator to the second floor of our hotel.

Yes, there are public areas ADA-accessible for individuals with disabilities and we have ADA-Accessible rooms available.

POLICIES

Yes. There is a $50 deposit per dog and $35 fee per day, per dog. Max two dogs per room, weighing no more than 35 pounds.

Yes, reservations require a deposit equal to the value of the first night’s room and tax charges at time of booking.

Changes or cancellations must be received 72 hours in advance of arrival to avoid penalty of one night room plus tax. Cancellation policy varies by the offer booked.

All rooms in our hotel are designated non-smoking. There is a $800 smoking penalty for each occurrence. Smoking is only allowed in designated smoking areas.

Rates are based on 1-6 people per room. Children under 17 are free when sharing room with the parent utilizing existing beds.

AMENITIES

The swimming pool is open daily from 9:00 am to 10:00 pm.

All rooms have mini-refrigerators to use during your stay.

We offer daily housekeeping service on request. Rooms are serviced every other day. Full housekeeping service will take place two days after your check-in date. If you need a refresh of bath amenities, towels, or removal of trash, please contact our guest services team to assist.

There are 3 golf courses within a 2-mile radius of our resort.

Please visit our Explore page for a full list of local activities, attractions, and events.