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FREQUENTLY ASKED QUESTIONS

 

GENERAL

There is a daily amenity fee of $20 per room, per night, plus tax for usage of hotel services and amenities.

Check-in time is 3:00 pm and check-out time is 12:00 pm. Early check-in and late check-out are based on availability and may cost additional fees. Please check with the Front Desk at check-in for availability.

Self-parking is available at $25 per night, plus tax, per vehicle.

Yes, we offer a free airport shuttle service that is included with the daily amenity fee and runs from 6 AM to 10 PM.

Once you’ve collected your luggage from baggage claim, please call us at 808-877-0051 to request a shuttle. Then proceed to Pick-Up Area #3, located at the center median directly across from baggage claim.

Please note that children ages 10 and under must have their own appropriate car seat or booster for pick-up, as required by law. Car seats are not provided by the hotel.

Yes, luggage storage is available.

We partner with Baby Quip – Gear Rentals for your baby travel needs. Please visit their website to check out options to rent baby/children gear.

Yes, we have rollaway beds, and they are available for an additional $35 per night.

Yes, we can host groups at Maui Beach Hotel! Please visit our Groups & Events page for more information.

The Maui Kahului Airport (OGG) is the closest airport to our resort, located just two miles away.

Yes there is an elevator to the second floor of our hotel.

Definitely. We offer over 3,000 square feet of versatile event space, including the Elleair Ballroom. It is a popular choice for local Maui business meetings, weddings, and “Halau” gatherings due to our central location near the Maui Arts & Cultural Center (MACC).

Yes, there are public areas ADA-accessible for individuals with disabilities and we have ADA-Accessible rooms available.

POLICIES

Yes, Maui Beach Hotel is pet-friendly! There is a $50 deposit per dog and $35 fee per day, per dog. Max two dogs per room, weighing no more than 35 pounds.

Yes, reservations require a deposit equal to the value of the first night’s room and tax charges at time of booking.

Changes or cancellations must be received 72 hours in advance of arrival to avoid penalty of one night room plus tax. Cancellation policy varies by the offer booked.

All rooms in our hotel are designated non-smoking. There is a $800 smoking penalty for each occurrence. Smoking is only allowed in designated smoking areas.

Our room rates are based on 1–4 guests. Families traveling with children under 17 stay for free when sharing a room with a parent and utilizing existing bedding. Please note that an additional guest fee may apply for more than four adults; contact our front desk for specific group rate details!

AMENITIES

Yes, our fitness center is open daily for guests and includes cardio equipment and free weights. For those who prefer an outdoor workout, the hotel is located right next to the Ho’aloha Park walking paths, which offer beautiful morning views of the harbor.

Yes, guests love our rooftop swimming pool, which offers panoramic views of Kahului Bay and Haleakala. The pool area is open daily from 9 AM to 1 PM and features lounge chairs for sunbathing.

All rooms have mini-refrigerators to use during your stay at Maui Beach Hotel.

We offer daily housekeeping service on request. Rooms are serviced every other day. Full housekeeping service will take place two days after your check-in date. If you need a refresh of bath amenities, towels, or removal of trash, please contact our guest services team to assist.

While we do not have an on-site course, Maui Beach Hotel is centrally located near some of the island’s best greens. There are 3 premier golf courses within a 2-mile radius, including The Dunes at Maui Lani Golf Course and Waiehu Golf Course. Our concierge can assist with tee times and local recommendations!

Our Kahului location puts you minutes from top Maui attractions. You can walk to Ho’aloha Park or the Queen Ka’ahumanu Center for shopping and dining. For nature lovers, Iao Valley State Monument and Maui Nui Botanical Gardens are a short drive away. See our full Explore Page for more West Maui adventures.

Our hotel is located directly on the shores of Kahului Bay, providing beautiful harborfront views. While the bay is popular for canoe races and windsurfing, the nearest swimming beach is Kanaha Beach Park, just a 2-mile drive from the property.

EXPLORE MAUI

Peak season is December to April. Most tours depart from Ma’alaea Harbor, just 15 minutes away from the hotel.

From Maui Beach Hotel, you’re a short drive to Maʻalaea Harbor, one of Maui’s main departure points for whale watching tours. During peak season, whales can often be spotted directly from nearby shorelines as well.

Maui Beach Hotel is located directly on Kahului Bay, offering easy waterfront access. Other nearby beaches include Kanahā Beach Park, a popular spot for kiteboarding, windsurfing, and sunset walks.

Yes. While Kahului Bay is calmer and better for relaxing walks, top snorkeling beaches like Honolua Bay, Kapalua Bay, and Wailea Beach are all reachable by car for half-day adventures.

April–May and September–October are considered ideal for fewer crowds and pleasant weather, while winter offers whale watching and summer brings calmer ocean conditions. That said, Maui is a great destination year-round, with warm temperatures, outdoor activities, and natural beauty to enjoy in every season.

South Maui and parts of West Maui generally have calmer waters, especially in summer. Conditions vary daily depending on wind and swell.

Breakfast in Paradise

Wake up to a full breakfast buffet at our on-site restaurant, Rainbow Dining Room, included with your stay!

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